Frequently Asked Questions
Find answers to common questions about buying, selling, renting, and property management.
You can arrange a viewing by calling us, emailing, or clicking the "Book Viewing" button on any property listing. We offer accompanied viewings 7 days a week.
Typical costs include Stamp Duty Land Tax, solicitor fees (£1,000–£2,000), survey costs (£300–£1,500), and mortgage arrangement fees. We can provide a detailed estimate based on your specific situation.
On average, the process takes 8–12 weeks from offer acceptance to completion. This can vary depending on the chain length and any issues that arise during surveys or searches.
While not legally required, we strongly recommend a survey. A basic Homebuyer Report costs around £400–£500, while a full Building Survey for older properties costs £500–£1,500.
We offer free, no-obligation valuations. Book online or call us, and one of our local experts will visit your property and provide an accurate market assessment.
Our fees are competitive and transparent. We typically charge between 1–1.5% of the sale price, depending on the service level. Contact us for a personalised quote.
We use professional photography, floorplans, and virtual tours. Properties are listed on Rightmove, Zoopla, OnTheMarket, and our own website, plus social media marketing.
An Energy Performance Certificate (EPC) is a legal requirement when selling. It rates your property's energy efficiency from A to G. We can arrange one for around £80–£120.
You'll typically need proof of ID (passport/driving licence), proof of income (payslips or bank statements), proof of address, and references from previous landlords or employers.
Most landlords require a deposit of 5 weeks' rent (or 6 weeks if annual rent exceeds £50,000). This is protected in a government-approved scheme.
Referencing checks your credit history, employment status, income, and previous landlord references. This typically takes 24–48 hours once all documents are submitted.
This depends on the landlord. Many are open to pets, especially with a pet deposit. We can help negotiate pet-friendly terms on your behalf.
Key requirements include: Gas Safety Certificate (annual), Electrical Safety Certificate (every 5 years), EPC (minimum E rating), smoke/CO alarms, Right to Rent checks, and deposit protection.
Let-only is cheaper if you want to manage the property yourself. Full management is ideal if you want a hands-off approach or live far from the property. We offer both options.
We market on all major portals, conduct viewings, perform comprehensive referencing, and prepare tenancy agreements. Our average let time is just 14 days.
We have a robust arrears process starting with immediate contact. If issues persist, we guide you through the legal process. We also offer rent guarantee insurance for added protection.
Our full management service includes rent collection, maintenance coordination, regular inspections, tenant communications, legal compliance management, and 24/7 emergency support.
Tenants can report issues via our online portal, by phone, or by email. Emergency issues are handled 24/7, and routine repairs are typically addressed within 48 hours.
We conduct routine inspections every 3–4 months, with detailed reports and photos sent to landlords. Additional inspections can be arranged if needed.
Yes! We can take over management of your property at any time. We'll handle the transition smoothly, including tenant communication and deposit transfers.
Our office is at 238 Morning Lane, London E9 6RQ. We specialise in East London, covering Hackney, Shoreditch, Dalston, Stoke Newington, and surrounding areas.
Monday to Friday: 9am – 6pm, Saturday: 10am – 4pm, Sunday: By appointment only. We're available for viewings outside these hours by arrangement.
Yes, we are members of Propertymark (ARLA and NAEA) and the Property Redress Scheme. We also hold Client Money Protection insurance.
We take complaints seriously. Contact us in writing and we'll acknowledge within 3 working days. If unresolved, you can escalate to the Property Redress Scheme.
Still have questions?
Our friendly team is here to help. Get in touch and we will get back to you as soon as possible.
