Complaints Procedure
We are committed to providing professional service at all times
We value the opinions of our customers and clients and are committed to providing a professional service at all times. If something does not go as well as expected we want to hear about it. In line with Property Redress, our complaint handling procedure is outlined below:
Initial Complaint
In the first instance, please contact our office to formally submit your complaint. When doing so, please make it clear that you are submitting a Stage 1 Formal Complaint.
Your complaint will then be passed to the Office Manager, who will handle the matter in accordance with our complaints procedure.
We will acknowledge receipt of your complaint within 3 working days, and a full investigation will be undertaken. A formal response will be provided within 15 working days of receipt of your complaint.
Should you require our general office contact details:
Escalation to Managing Director
If you are not satisfied with the response given by the Manager, or the matter remains unresolved, you can escalate your complaint to the Managing Director for our company final viewpoint.
Contact Details:
Livco Homes Ltd
238 Morning Ln
Hackney
London E9 6RQ
A final investigation will be undertaken at this point and a written response will be sent to you within 15 working days detailing our company's final viewpoint.
Property Redress requires that any complaint should be addressed through our Complaints Procedure prior to being submitted to them for their independent review.
Property Redress Scheme
If you remain dissatisfied with our company's final viewpoint you can then refer your case to Property Redress for their review. Please quote our membership number PRS010313 when making your referral.
Property Redress Contact:
Property Redress
Livco Membership No: PRS010313
Premiere House
1st Floor
Elstree Way
Borehamwood
WD6 1JH
You have 12 months from the date of our company final viewpoint to refer the matter to Property Redress.
Customer Relations Team
If you require any further details of the complaints procedure please do not hesitate to contact our Customer Relations department.
