References typically include proof of income, previous landlord references, and sometimes a credit check. We can advise on the documents required and help streamline the application process.

A security deposit is usually required and is typically equivalent to 5 weeks’ rent. Your deposit is protected in a government-backed tenancy deposit scheme, ensuring it is held safely and fairly returned at the end of your tenancy, subject to the property’s condition.

Yes. At the end of the fixed term, it is usually possible to renew or extend your tenancy. We can guide you through the process and discuss any changes to rent or terms with the landlord.

Leaving early depends on the terms of your tenancy agreement. Most agreements allow early termination with landlord consent, sometimes subject to fees or a notice period. We can advise on your options and help negotiate with the landlord if needed.

Notice periods are usually outlined in your tenancy agreement. Typically, tenants are required to give at least one month’s notice for rolling tenancies or as specified for fixed-term agreements. We’ll guide you on the correct process to avoid any disputes.

If the landlord decides to sell, your tenancy agreement remains valid. You have the right to stay in the property for the duration of your tenancy, and we work to ensure that viewings and sales processes are arranged with minimal disruption.

Any changes or decorating usually need the landlord’s written permission. Simple changes, like putting up pictures, are often allowed, but major alterations or painting may require approval. It’s always best to check before making changes.

Pet policies vary by landlord and property. Some tenancies allow pets, while others do not. Always check the tenancy agreement before moving in, and let us know your requirements so we can find a property that suits you.

Additional occupants or subletting usually require landlord permission. Your tenancy agreement will outline these rules, and we can advise you on the correct steps if changes are needed.

It depends on the property. Some properties include utilities like water, gas, or electricity in the rent, while others require tenants to pay separately. We can clarify this for each property you’re interested in.

We provide clear communication channels for reporting issues, whether by phone, email, or an online portal. We aim to respond quickly and ensure repairs are completed efficiently, keeping you informed throughout the process.

Emergency contact information is provided at the start of your tenancy. We ensure that urgent repairs are prioritised and handled quickly to minimise disruption.

Tenants can request improvements, but these require landlord approval. We will communicate requests on your behalf and help facilitate improvements where reasonable and feasible.

Your deposit will be returned once the property has been inspected and any agreed deductions for damage, missing items, or unpaid rent have been accounted for. The deposit is held in a government-backed scheme to ensure a fair and transparent process.